Terms & Conditions

Version 2026-09-24. These Terms & Conditions govern your use of the I Wanna Scale website and client portal and any services we supply. I Wanna Scale is the trading name of I Wanna Scale Pty Ltd (we, us). By accepting these terms you agree to them on your own behalf and on behalf of the business you represent.

1. Our services

We provide business operations audits, diagnostics, advisory and implementation support to Australian businesses. Our work is general business advice based on the information you give us. It is not legal, accounting, taxation, financial product or investment advice, and it is not a substitute for advice from your own licensed advisers.

2. Quotes and engagement

Figures produced by the qualification form, mini audit or valuation tool are indicative only and based entirely on information you supply. A fixed-price scope is issued in writing after we review your qualification submission and, where relevant, complete the audit. No engagement exists until we both confirm scope and fee in writing.

3. Payment after the audit

You pay nothing to start. Payment becomes due after the audit work is completed and the findings are delivered, on the terms set out in your written engagement. Instalment plans may be offered at our discretion and are agreed in writing beforehand. Invoices are payable within the period stated on the invoice; overdue amounts may attract reasonable recovery costs.

4. Your obligations

• Give us accurate, complete and timely information and access to the people and systems we need.
• Keep your portal credentials secure, and only invite people you authorise to see your business information.
• Make your own decisions about whether and how to act on our recommendations.

5. Confidentiality

We treat all client business information as strictly confidential. We disclose it only to personnel and contractors who need it to perform the work and who are bound by confidentiality obligations, or where the law requires disclosure. This obligation survives the end of the engagement. We will not publish your name or results as a case study or testimonial without your written consent.

6. Invited users

You may invite others (for example your accountant, managers or business partners) into your portal. You are responsible for who you invite and for removing access when it is no longer appropriate. Invited users must accept these terms and our Privacy Policy themselves, and anything they contribute forms part of your business records with us.

7. Intellectual property

Our frameworks, templates, tools, reports and methodology remain our intellectual property. On payment in full you receive a perpetual, non-exclusive licence to use the deliverables inside your own business. You may not resell, publish or licence them to third parties without our written consent. Information about your business remains yours.

8. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), including that services will be supplied with due care and skill and be fit for any purpose made known to us. Nothing in these terms excludes, restricts or modifies those guarantees or any other right you have that cannot lawfully be excluded.

9. Limitation of liability

To the maximum extent permitted by law, and other than for liability that cannot be excluded: our liability for any claim arising out of or in connection with the services is limited, at our option, to re-supplying the services or paying the cost of having them re-supplied, and in any event will not exceed the fees you have paid us for the relevant engagement. We are not liable for indirect or consequential loss, loss of profit, loss of revenue or loss of opportunity. We are not liable for outcomes that depend on your implementation of our recommendations, or for loss arising from information you gave us that was inaccurate or incomplete.

10. Cancellation

Either party may end an engagement in writing. If you cancel after work has started, you pay for work performed to that point. If we cancel, you pay only for work delivered and accepted.

11. Privacy

Our handling of personal information is governed by our Privacy Policy, which forms part of these terms and is available at iwannascale.com/privacy.

12. Dispute resolution

If a dispute arises, the party raising it must notify the other in writing describing the issue and the outcome sought. Both parties will then negotiate in good faith for 21 days. If it is unresolved, the parties agree to attempt mediation through the Australian Disputes Centre in Sydney, with costs shared equally, before starting court proceedings. Nothing in this clause prevents either party seeking urgent interlocutory relief, or you exercising rights under the Australian Consumer Law or complaining to a regulator.

13. Governing law

These terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.

14. Changes

We may update these terms. The version number above changes when we do, and signed-in clients are asked to review and accept the updated version before continuing to use the portal. Changes do not affect the agreed scope or fee of an engagement already underway.

15. Contact

Questions about these terms: hello@iwannascale.com.